Terms & Conditions

Last Updated: September 17, 2026

Welcome to KidsNova. These Terms & Conditions (“Terms”) govern your use of the KidsNova website, products, services, and ordering process.

By visiting our website, communicating with KidsNova, submitting an order, or purchasing a product, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.

1. About KidsNova

KidsNova provides children's books, toys, educational products, and personalized children's books and experiences.

Some products are standard products, while personalized products are created specifically according to information, photographs, themes, and instructions provided by the customer.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, colors, dimensions, and other information displayed on our website are accurate.

However:

• Product colors may appear differently depending on your device or screen.
• Product packaging, accessories, or minor design details may occasionally vary from photographs.
• Product availability may change without prior notice.
• Measurements and specifications may have reasonable manufacturing tolerances.
• Product images may be illustrative and may not always represent the exact physical appearance of every item.

If there is a material difference between the product ordered and the product we are able to provide, we will communicate with you before fulfillment where reasonably possible.

3. Personalized Books

Personalized books are created using information supplied by the customer.

Depending on the product selected, this may include:

• Child's name
• Age
• Story theme
• Moral or message
• Preferred language
• Character preferences
• Book title
• Photographs
• Other instructions provided by the customer

The customer is responsible for ensuring that the information supplied is accurate.

Once production begins, changes requested by the customer may not always be possible.

4. AI-Generated Content and Character Similarity

KidsNova may use artificial-intelligence-assisted tools to create stories, illustrations, characters, backgrounds, and other elements of personalized products.

AI-generated content may contain variations or inaccuracies.

For personalized books that use photographs, facial or character similarity is not guaranteed to be exact.

The final character may differ from the child's photograph in facial features, hairstyle, expression, clothing, proportions, or other visual characteristics.

By ordering a personalized book, you acknowledge that AI-assisted generation involves inherent variation and that an exact reproduction of a person's appearance cannot be guaranteed.

A difference in AI-generated facial similarity alone does not necessarily mean that the product is defective or materially incorrect.

5. Customer-Submitted Content

You may be asked to submit text, photographs, names, story information, or other materials to create your order.

By submitting such materials, you confirm that:

• You have the right or appropriate permission to provide them.
• You are the parent or legal guardian of a child whose information or photograph you provide, or you have appropriate authorization.
• The submitted material does not knowingly violate another person's rights.
• The material is not unlawful, fraudulent, abusive, threatening, or harmful.
• You will not knowingly submit content that infringes copyright, trademark, privacy, publicity, or other rights of another person.

You remain responsible for the content you submit.

6. Limited Permission to Use Customer Content

You retain ownership of photographs, text, and other materials that you submit to KidsNova, subject to any rights belonging to third parties.

You grant KidsNova a limited, non-exclusive permission to process and use submitted materials only as reasonably necessary to:

• Create the requested personalized product
• Generate associated text or images
• Print and produce the product
• Fulfill and deliver the order
• Provide customer support
• Resolve order-related issues
• Maintain necessary business records

KidsNova does not obtain ownership of your photographs merely because you submit them.

We do not use a child's photograph for advertising, promotional campaigns, social-media posts, or public display unless appropriate separate permission has been obtained.

Additional information about how customer and children's information is handled is provided in our Privacy Policy.

7. Orders

Submitting an order through the website, form, social media, Messenger, phone, or another communication channel does not necessarily mean that the order has been accepted.

An order becomes confirmed when KidsNova confirms the order through an appropriate communication channel or begins fulfillment after confirmation.

We may contact you to verify:

• Customer information
• Delivery address
• Product availability
• Personalized-book details
• Photographs
• Payment information
• Delivery requirements

We reserve the right to decline or cancel an order where reasonably necessary, including where information is incomplete, a product is unavailable, submitted content cannot legally or technically be used, or we reasonably suspect fraud or misuse.

If we cancel an order after payment has been received, any eligible refund will be handled according to the applicable payment method and circumstances.

8. Prices and Availability

Prices displayed on the website are subject to change.

We may change:

• Product prices
• Discounts
• Promotional offers
• Delivery charges
• Product availability
• Production times

A price change will not normally affect an order that has already been confirmed unless otherwise agreed with the customer or required by law.

Promotional offers may have additional conditions, including limited quantities, specific dates, or product restrictions.

9. Payment

KidsNova may offer payment methods such as Cash on Delivery and supported online payment methods.

Payment availability may vary depending on the customer's location, product, order value, or payment provider.

For Cash on Delivery orders, payment is due when the order is delivered unless otherwise agreed.

For prepaid orders, payment must be successfully completed before production or fulfillment begins where applicable.

Third-party payment providers may have their own terms and policies.

10. Personalized Product Production

Personalized products may require additional production time because they are created specifically for the customer.

The estimated production time communicated at the time of ordering is an estimate and not an absolute guarantee unless KidsNova expressly states otherwise.

Production may be affected by:

• Missing information
• Incorrect photographs
• Customer-requested changes
• AI-generation or quality-control requirements
• Printing requirements
• Supplier delays
• Technical problems
• Courier or delivery delays

We will make reasonable efforts to communicate significant delays.

11. Customer Review and Approval

Where KidsNova provides a preview for customer approval, the customer is responsible for reviewing the provided information and identifying obvious errors before final production.

If a customer approves a preview containing an error that was reasonably visible in the approved version, KidsNova may not be responsible for reproducing that same error.

If KidsNova introduces an error that differs materially from the information approved or supplied by the customer, please contact us so that we can review the issue.

12. Cancellations

For standard products, cancellation may be possible before the order has been dispatched or otherwise processed, subject to the circumstances of the order.

For personalized products, cancellation may be possible before personalized production begins.

Once personalized production has started, cancellation may no longer be possible because the product is created specifically for the customer.

If you need to cancel an order, contact KidsNova as soon as possible.

Nothing in this section limits any cancellation or consumer rights that cannot legally be excluded.

13. Returns, Refunds, and Personalized Products

Because personalized books and other customized products are made specifically for an individual customer, they may not be eligible for return simply because the customer changes their mind after production has begun, except where required by applicable law.

However, KidsNova will review cases where:

• The product arrives damaged
• The wrong product was supplied
• A material production error occurred
• A material defect affects the product
• The product materially differs from the confirmed order

Customers should contact KidsNova promptly after receiving an order and provide relevant photographs or information where necessary to help us investigate the issue.

Where an approved refund, replacement, or remake is appropriate, KidsNova will determine the appropriate remedy based on the circumstances and applicable law.

14. AI Similarity and Refunds

For personalized books, customers understand that AI-generated characters may not exactly reproduce the person's appearance.

A request for a refund or remake based solely on a difference in facial similarity may not automatically qualify for a refund or replacement.

However, if the delivered product contains a significant production error, uses the wrong submitted child/photo, or materially differs from the confirmed order, KidsNova will review the matter individually.

15. Delivery

KidsNova may use third-party courier or delivery services.

Delivery estimates are approximate and may be affected by:

• Courier delays
• Weather
• Traffic
• Natural events
• Public holidays
• Incorrect or incomplete addresses
• Recipient unavailability
• Operational disruptions
• Other circumstances outside KidsNova's reasonable control

Customers are responsible for providing an accurate delivery address and reachable contact number.

Additional delivery charges may apply where an order must be re-delivered because of an incorrect address, recipient unavailability, or another customer-related issue, where permitted by applicable law.

16. Delivery Inspection

Customers should inspect personalized or physical products after delivery where reasonably possible.

If an item arrives visibly damaged, please contact KidsNova promptly and provide photographs of the packaging and product where requested.

This helps us investigate the issue with our printing, packaging, or delivery partners.

17. Intellectual Property

Unless otherwise stated, KidsNova's website, branding, logos, product descriptions, original illustrations, designs, graphics, text, and other original materials are owned by or licensed to KidsNova.

You may not copy, reproduce, modify, distribute, sell, publicly display, or commercially exploit KidsNova's original content without appropriate permission.

Purchasing a KidsNova product does not transfer ownership of KidsNova's trademarks, website content, designs, or other intellectual property.

18. Customer-Provided Content and Third-Party Rights

You are responsible for ensuring that photographs, text, names, artwork, logos, or other materials you submit can lawfully be used for your requested order.

You must not submit materials that knowingly infringe another person's copyright, trademark, privacy, publicity, or other legal rights.

KidsNova may refuse to process submitted material where there is a reasonable concern about legality, safety, rights infringement, or misuse.

19. Website Use

You agree to use the KidsNova website lawfully and responsibly.

You must not:

• Attempt unauthorized access to the website or its systems
• Interfere with website operation
• Introduce malicious software or harmful code
• Attempt to bypass security controls
• Use automated methods to abuse the service
• Submit fraudulent orders
• Impersonate another person
• Use the website for unlawful purposes
• Abuse customer-support or ordering systems

KidsNova may restrict or suspend access where reasonably necessary to protect the website, customers, or business.

20. Third-Party Services

KidsNova may use third-party services for payment processing, hosting, cloud storage, AI-assisted content creation, printing, delivery, analytics, communications, or other business operations.

Those third parties may have their own terms and privacy policies.

KidsNova is not responsible for the independent policies or practices of third-party services outside our reasonable control.

21. Events Outside Our Reasonable Control

KidsNova will not be responsible for delays or failures caused by circumstances outside our reasonable control, including major technical failures, internet or infrastructure outages, natural disasters, severe weather, public emergencies, transportation disruptions, courier failures, government restrictions, or other extraordinary events.

We will make reasonable efforts to resume affected services as soon as practical.

22. Limitation of Liability

To the extent permitted by applicable law, KidsNova will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms is intended to remove or reduce any mandatory consumer rights available to you under applicable law.

23. Privacy

Your use of KidsNova is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information, including information and photographs submitted for personalized products.

Please review the Privacy Policy before submitting personal information or photographs.

24. Changes to These Terms

KidsNova may update these Terms from time to time to reflect changes to our products, services, business practices, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after an updated version is published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

25. Governing Law

These Terms are intended to operate in accordance with the applicable laws of Bangladesh.

Any dispute will be handled in accordance with applicable Bangladesh law and the jurisdiction of the appropriate courts or authorities.

Nothing in these Terms is intended to remove any mandatory rights or remedies available to consumers under applicable law.

26. Contact KidsNova

If you have questions about these Terms, an order, cancellation, delivery, returns, refunds, or a personalized product, please contact us.

KidsNova
Kaisar Villa
House 32/A, Road 13/2 (Jora-Khamba)
Block-K, South Banasree
Dhaka 1219
Bangladesh

Phone: +880 1770-119829
Email: connect@kidsnova.shop

© 2026 KidsNova. All rights reserved.