Privacy Policy

Last Updated: September 17, 2026

KidsNova (“KidsNova,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how KidsNova collects, uses, stores, shares, and protects information when you visit our website, browse or purchase products, request a personalized children's book, submit photographs or story information, contact us through our website or social-media channels, or otherwise interact with our services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with KidsNova, we may collect the following information.

1.1 Customer and contact information

When you place an order, contact us, or request a personalized product, we may collect:

• Full name
• Phone number
• Email address
• Delivery address
• Billing or order information
• Communication history
• Information you provide through customer support

1.2 Order information

We may collect information necessary to process and fulfill your order, including:

• Products ordered
• Order number
• Quantity and price
• Delivery information
• Order status
• Special instructions
• Customer communications relating to the order

1.3 Personalized book information

If you request a personalized book, you may voluntarily provide information such as:

• Child's first name or preferred name
• Age
• Gender, if you choose to provide it
• Story theme
• Character or story preferences
• Moral or message
• Optional book title
• Other information needed to create the requested story

Please provide only information that is necessary for creating your personalized book.

1.4 Photographs

For personalized books, you may upload photographs of a child or another person so that we can create the requested personalized character or story.

Photographs may contain identifiable information and are therefore treated as personal information.

You should upload photographs only when you are the child's parent or legal guardian, or when you have the necessary permission from the person who has the right to provide them.

1.5 Payment information

Depending on the payment method you use, payment may be processed by a third-party payment provider.

KidsNova does not intentionally store complete payment-card information such as full card numbers, CVV codes, or payment passwords on our own systems.

Payment providers may collect and process payment information according to their own privacy policies.

1.6 Technical information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Pages viewed
• Referring pages
• Date and time of visits
• Website interaction and performance information

We use this information primarily for security, website operation, troubleshooting, analytics, and improving our services.

2. Cookies and Similar Technologies

KidsNova may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember shopping-cart or preference information
• Understand how visitors use our website
• Improve website performance
• Maintain security
• Measure the effectiveness of our services

Some third-party services used on our website may also use cookies or similar technologies.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

3. How We Use Your Information

We may use personal information for the following purposes:

• Processing and fulfilling orders
• Creating personalized books and products
• Arranging delivery
• Communicating with customers
• Responding to questions and support requests
• Confirming orders and providing order updates
• Processing payments through appropriate payment providers
• Preventing fraud, abuse, and unauthorized activity
• Maintaining website and system security
• Improving our products, website, and customer experience
• Maintaining business and accounting records
• Complying with applicable legal obligations

We will not use personal information for purposes that are materially unrelated to the purpose for which it was collected unless permitted by applicable law or we obtain the appropriate consent.

4. How We Handle Children's Information

KidsNova provides products intended for parents and families.

Our personalized-book service may require information about a child, including the child's name, age, story preferences, and photographs.

We ask parents or legal guardians to provide this information on behalf of children.

Please do not submit a child's photograph or personal information to KidsNova unless you are the child's parent or legal guardian, or you have appropriate authorization to do so.

We use children's information only to the extent reasonably necessary to provide the requested personalized service, provide customer support, maintain necessary records, and comply with applicable legal obligations.

We do not knowingly sell children's personal information.

We do not use children's photographs for advertising, social-media posts, promotional materials, or public display unless we have obtained appropriate separate permission from the relevant parent or legal guardian.

5. Photographs Used for Personalized Books

Photographs submitted for a personalized book are used to help create the requested book and related customer support.

Depending on the technology and service providers used to create the book, photographs may be processed by third-party technology providers acting on our behalf.

We do not sell customer photographs.

We do not use submitted photographs to create unrelated advertising or promotional content without separate permission.

Once the photographs are no longer reasonably necessary for creating the requested product, customer support, legal obligations, dispute resolution, or legitimate business recordkeeping, we will take reasonable steps to delete or securely dispose of them in accordance with our retention practices.

Because digital systems and service providers may have different technical deletion cycles, deletion may not always occur immediately from every backup or system copy.

6. AI and Personalized Content

KidsNova may use artificial-intelligence-assisted tools and third-party technology services to help create personalized stories, illustrations, character designs, and other elements of a requested book.

When such technology is used, submitted information may be processed by the relevant service provider solely as necessary to provide the requested service, subject to the applicable provider terms and our contractual or technical safeguards where available.

AI-generated images and stories may not perfectly reproduce a person's appearance or characteristics.

KidsNova does not guarantee exact facial similarity or identical reproduction of a person's appearance.

We aim to use submitted photographs and information only for the personalized product requested by the customer.

7. When We Share Information

We may share the minimum information reasonably necessary with trusted service providers that help us operate our business, including providers involved in:

• Website hosting and infrastructure
• Cloud storage
• Personalized book generation
• AI-assisted content or image processing
• Payment processing
• Order fulfillment
• Printing
• Delivery and courier services
• Customer support
• Website analytics and security
• Email or communication services

These providers may process information on our behalf and are expected to use it only for the services they provide to us, subject to applicable agreements and legal requirements.

We may also disclose information when reasonably necessary to:

• Comply with applicable law or a lawful government request
• Respond to valid legal processes
• Protect the rights, property, or safety of KidsNova, our customers, or others
• Investigate fraud, abuse, or security incidents
• Resolve disputes
• Enforce our terms and policies

We do not sell your personal information as a business practice.

8. International and Cloud Processing

Some technology, hosting, AI, payment, analytics, or other service providers used by KidsNova may operate outside Bangladesh.

As a result, personal information may be processed or stored in another country where the relevant service provider operates.

Where applicable, we take reasonable steps to ensure that such processing is conducted with appropriate contractual, technical, and organizational safeguards and in accordance with applicable law.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing and supporting orders
• Creating personalized products
• Handling customer-service requests
• Maintaining accounting and business records
• Resolving disputes
• Preventing fraud and abuse
• Complying with legal obligations

Personalized-book photographs and other materials that are no longer reasonably required may be deleted or securely disposed of according to our operational retention practices.

Some information may need to be retained for longer where required by law or reasonably necessary to establish, exercise, or defend legal claims.

10. Your Privacy Rights and Choices

Subject to applicable law, you may contact us to request information about personal data we hold about you.

Depending on the circumstances and applicable legal requirements, you may request to:

• Access your personal information
• Correct inaccurate or incomplete information
• Update your information
• Request deletion of personal information
• Withdraw consent where processing is based on consent
• Object to certain processing
• Ask about how your information is being used
• Ask about relevant third parties with whom your information has been shared

Some information may need to be retained where we are legally required to keep it or where another lawful basis for retention applies.

Under Bangladesh's Personal Data Protection Act, 2026, data subjects have rights including access, correction/update, and withdrawal of consent, subject to the applicable legal conditions.

To make a privacy request, please contact us using the details provided below.

11. Marketing Communications

If you choose to receive promotional communications from KidsNova, we may use your contact information to send information about products, offers, new services, or other KidsNova updates.

You may request to stop receiving promotional communications at any time.

Transactional messages, such as order confirmations, delivery updates, or important service-related communications, may still be sent when necessary to complete or support your order.

12. Data Security

KidsNova takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include appropriate access controls, authentication, secure transmission, restricted access to personal information, and reasonable security practices appropriate to the nature of the information we process.

However, no website, online service, storage system, or method of electronic transmission can be guaranteed to be completely secure.

If we become aware of a personal-data security incident that requires notification under applicable law, we will take the required steps.

Bangladesh's Personal Data Protection Act, 2026 requires appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, misuse, destruction, loss, or alteration.

13. Information You Choose to Share Publicly

If you voluntarily post or submit information for public display, such as a review, testimonial, comment, or social-media interaction, that information may become visible to other people.

Please do not publicly share a child's private information, photographs, address, phone number, or other sensitive information unless you are comfortable with that information being publicly available.

KidsNova will not use a child's photograph or personalized-book materials for promotional purposes without appropriate permission.

14. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, social-media platforms, payment providers, delivery services, or other services.

KidsNova is not responsible for the privacy practices, security, or content of third-party services.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

15. Facebook, Messenger, and Other Communication Channels

If you contact KidsNova through Facebook, Messenger, Instagram, email, WhatsApp, or another third-party communication platform, information you provide through that platform may also be processed by the relevant platform according to its own privacy policy.

We recommend avoiding the unnecessary sharing of sensitive personal information through public comments or unsecured communication channels.

For personalized-book photographs and other private information, please use the customer-submission method provided by KidsNova whenever available.

16. Data About Other People

If you provide information or photographs relating to another person, including a child, you confirm that you have the appropriate authority or permission to provide that information for the requested purpose.

You should not submit another person's personal information to KidsNova without a lawful basis or appropriate authorization.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When we make changes, we will update the “Last Updated” date at the top of this page.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

18. Contact Us

If you have questions about this Privacy Policy, want to request access, correction, deletion, or other privacy-related assistance, please contact us.

KidsNova
Kaisar Villa
House 32/A, Road 13/2 (Jora-Khamba)
Block-K, South Banasree
Dhaka 1219
Bangladesh

Phone: +880 1770-119829
Email: connect@kidsnova.shop

For privacy-related requests, please include enough information for us to identify your request and verify that you are the appropriate person making the request.

19. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of Bangladesh.

Nothing in this Privacy Policy is intended to limit any rights that you may have under applicable data-protection or other laws.

© 2026 KidsNova. All rights reserved.